Shipping Policy

Pre-orders:

All items purchased as pre-orders will be processed and shipped out as soon as the items are available. Please look out for an email from us with an update when your item is shipped out.

International shipping:

Our international shipments typically take 4-7 business days for transit. Please note that this timeframe represents an estimate, and actual delivery times may vary due to factors beyond our control, such as customs processing or unforeseen logistical challenges. Rest assured, we strive to expedite the shipping process as much as possible. Upon shipment, you'll receive tracking information to monitor the progress of your order. Thank you for your understanding and patience as we work to deliver your purchase to you promptly and securely."

Duties and Taxes:

Please be aware that international orders may be subject to duties and taxes upon arrival in your country. These charges are determined by your local customs office and are beyond our control. It is the responsibility of the customer to pay any applicable duties and taxes to clear the package. Failure to do so may result in the package being returned to us or discarded by the courier. In such cases, Not A Brand will not issue refunds or replacements for the order.

Missed Package Deliveries:

If you miss the delivery of your package and it is returned to our warehouse, we can offer a refund for the value of the items ordered, minus a return shipping and restocking fee. The fee varies depending on your shipping address. Please note that the original shipping fee for your order will not be refunded.

We understand that these situations can be frustrating, and we strive to assist our customers as much as possible. If you have any questions or concerns regarding your order, please don't hesitate to contact our customer service team for assistance.

What if my tracking says “delivered” but I did not receive it?

If you’re tracking information indicates that your package has been delivered with proof of delivery, but you have not received it, we understand the concern and are here to assist you promptly. Please reach out to us within 48 hours of the delivery notice so we can investigate the issue and take appropriate action to ensure you receive your package.While we strive to ensure the safe delivery of all packages, please note that once a package is marked as delivered by the courier, we cannot be held responsible for any lost or stolen items. In such cases, we recommend filing a complaint directly with the courier for further investigation.

However, we are committed to assisting you through this process. If you encounter any difficulties or require assistance filing a complaint with the courier, please contact us at thenotabrand@gmail.com. We will do our utmost to support you and resolve the issue promptly.

Your satisfaction is important to us, and we appreciate your understanding and cooperation in resolving any delivery concerns.

Can I cancel or change my order?

Once orders are placed, they are processed immediately to ensure prompt delivery. As a result, we are unable to cancel an order after it has been submitted. However, if you realize there's a mistake on your order, please contact us at notabrand@gmail.com as soon as possible.

While we will make every effort to accommodate your request for corrections, please understand that we may not always be able to make changes to orders that have already been processed. However, we are committed to providing the best possible service and will do our utmost to assist you.

Your satisfaction is our priority, and we appreciate your understanding and cooperation in this matter. If you have any concerns or require further assistance, please don't hesitate to reach out to us.