Exchange and Return Policy

Welcome to Not a Brand! We value your satisfaction and aim to provide the best possible shopping experience. While we typically adhere to a no-return policy only exchange within the given timeframe, we understand that exceptional circumstances may arise.

If you encounter any issues with your purchase, please reach out to us at thenotabrand@gmail.com within 72 hours of receiving your order. We'll work with you to understand the situation and explore potential solutions.

To be eligible for an exchange, the item must meet the following criteria:

• The item must be returned within 10 days of the original delivery date.
• The item must be in its original packaging, with all tags attached, and free from any signs of wear and tear.
• The customer is responsible for covering the shipping costs associated with the exchange.

Please note that any requests for cooperation regarding returns must be made within the specified timeframe and are subject to review and final approval.

Thank you for choosing Not a Brand. We appreciate your understanding and cooperation.